Welcome to the Help Desk
Click on a problem or question below to see the answer. You can also use the search box above to try to find your solution.
Cannot Launch Course
Most access issues are related to your web browser settings. Some issues
can be identified by accessing the
In addition to the requirements in the system check, some common
solutions to this problem are listed below:
- Pop up blockers must be turned off. Hold down your Ctrl key
while you click the Take Course button or the Module links from
the Table of Contents.
- If you get a blank window or a Page Cannot Be Displayed on ALL
courses and from different machines within your organization, there
is likely a network issue. The most common causes are that your
network prohibits the loading of shockwave files or vector markup
language (vml). They can see this if the firewall logging is turned
on while you access the content.
- If you get a Page Cannot Be Displayed error on only one course
regardless of the computer you try from, it is likely an issue with
your record. Click the Get Help link to contact support.
If you are unsure of how to proceed, guide your IT staff to
this resource then
click here to see a list of technical requirements.
No Navigation Buttons in a Self-Paced Course
You have a couple of options to resolve this. The recommended screen
resolution is 1024 x 768. If your setting is already at this resolution
and you still cannot view the navigation at the bottom
then it probably is a browser security setting. You will need to:
you open the course window, press the F11 key on your keyboard
to full screen the window. Once you have exited, press the F11 key
again to revert back to the standard view.
- Click on Tools > Internet Options in your browser window.
- Click on the Security Tab and the world icon should be highlighted.
- Click on Custom Level and scroll down to the Miscellaneous section.
In the Miscellaneous section you need to locate the setting "Allow
script-initiated windows without size or position constraints."
This setting should be set to Enable.
Why does my transcript show In Progress after I’ve passed the final test and/or completed the course?
In order to receive a "Completed" status on the courses you take in
ABA eLearning, you must do both of the following:
- Achieve completion of each module of the course (as noted by
the check marks on the module launch page)
- Receive a satisfactory score on the final assessment.
- For self-paced courses, taking the final assessment without opening each module of the course, even if you pass the assessment, results in an “In Progress” Status. If this happens to you, please re-launch the course(s) and open each module – you do not have to retake the final assessment.
Where is my grade?
You can view your transcript by following these instructions:
- Click Learning > View Your Transcript
- Click the title of the course
- Click Training Progress
- Click the Modules icon to view module status for a self-paced course
- Click the for an assignment to see that grade
- For facilitated courses you can also run an unweighted grades to date report to see a list of all current grades. See the “How Do I” tile in your course.
The Score in my self-paced course will not update
On your transcript, when viewing a course details page, you will see
your score. Be advised however, that once you achieve a score that is
higher than the minimum passing score, then your score will not update
further upon subsequent exam retakes.
For example, if the passing
score on an exam is 70, and you take it once and achieve a 75, while
the system will allow you to take the exam again, it will not update
your score further if your score is higher than a 75 because the 75
is considered passing.
Why don't I see Passed or Failed on my transcript?
The ABA online transcript contains Status and Option notes that automatically update based on various actions, as well as the type of learning object. You will most commonly see:
- In Progress – The course is ‘In Progress.’ There are items the student or instructor must complete.
- Complete – The student completed the course with a passing score. It automatically goes to the ‘Completed’ tab.
- Incomplete – The student did not complete the course and the instructor marked it ‘Incomplete.’
Need a Letter of Completion or Certificate?
To view your Certificate or Letter of Completion, follow these instructions.
- Click Learning.
- Click the title of the course to view the Training Progress
- Click Print Certificate.
- Click the Print Button in the browser window.
How long will I have access?
For self-paced elearning courses you have a total of 6 months, or the expiration of your bank’s license agreement, from the date of enrollment to complete each course. And you have unlimited access to the course materials for the entire 6 months. For facilitated online learning courses you have until the course end date to complete all work or transfer to a new session (for a $100 transfer fee). ABA’s Learning Management system keeps track of where you are and where you’ve been in a course. So, you can work for an hour on a course from work, and if you log into it later from home, start again where you left off. Note, however, that if you transfer to a new facilitated online course you will need to start again.
Would you like to work towards an ABA Certificate or Diploma?
How long is my course?
The time to complete self-paced courses will depend on your background, how quickly you read, and how much you review.
However, most of the courses can be completed in 2 to 4 hours.
Actual course length will vary by student and courses can be completed
in one sitting or in multiple sittings. ABA’s Learning Management system
keeps track of where you are in a course and will bring you back to
exactly where you last exited the course. The Wealth Management and
Trust are more technical in nature and may take 4 to 6 hours or longer.
The Regulatory Compliance courses that were designed for specific job
and a specific regulation - such as Bank Secrecy Act for Tellers - are
much shorter and most can be completed in less than an hour. The job
specific compliance courses that cover all relevant regulations in a
single course; Regulatory Compliance for Call Center Representatives,
Regulatory Compliance for Consumer Lenders, Regulatory Compliance for
Customer Service Representatives, Regulatory Compliance for Personal
Bankers and Regulatory Compliance for Tellers, will take longer - typically
2 to 4 hours.
Facilitated courses vary from 4-16 weeks, depending on the course.
On average you should expect to spend 3-5 hours each week completing class assignments.
Want more training?